Terms & Conditions

The information contained in this website is for general information only. It is provided by Canwick House Care Home Limited (CHCHL) and while we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.

Any reliance you place on such information is therefore strictly at your own risk

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, CHCHL takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Privacy Policy

Who we are
CHCHL is a controller of personal information for the purposes of the General Data Protection Regulation (GDPR) and Data Protection Act 2018. Our head office is located at Canwick House Care Home Hall Drive Canwick LN4 2RG.

Under the GDPR, CHCHL has a legal duty to protect any information we collect from you, or have about you from other sources.

The GDPR has a set of rules and guidelines we must follow when handling your personal information. These are referred to as Data Protection Principles.

All personal data we store is held securely and we have security measures in place to protect it.

CHCHL is registered with the Information Commissioners Office as a Data Controller. Our registration number is Z687766X.

If you would like to find out more about how we use your personal information, you can contact the Group Data Protection Officer at management@canwickhouse.com

How we use and store your personal information
This privacy notice tells you what to expect when we collect and store your personal and information.

It also tells you the purposes for which we process your personal information and the legal basis for the processing (‘processing’ includes us keeping your personal information).

It applies to information we collect about: + Members of the public

We may collect and process personal information about you in the following circumstances:

  • to respond to requests for information, and provide information regarding CHCHL

Personal information is stored on our computer systems. It is held securely and we have security measures in place to protect it.

We will process personal data regarding website enquirers where it is necessary for the purposes of the legitimate interests pursued by OHGL or by a third party to process your information. We can do that as long as we do not interfere with your fundamental rights or freedoms.

How we manage your personal information
We process your personal information in accordance with the principles of GDPR.

We will treat your personal information fairly and lawfully and we will ensure that information is:

  • processed for limited purpose
  • kept up-to-date, accurate, relevant and not excessive
  • not kept longer than is necessary
  • kept secure

The categories of personal data that we collect are:

  • Name
  • Email address
  • Phone number
  • Address
  • Care need
  • Information related to your care requirement including next of kin, power or attorney, date of birth, GP information, social worker information

The source of personal data would either be via our website, pay per click campaigns or 3rd party marketing companies.

Access to personal information is restricted to authorised individuals on a strictly need to know basis. We are committed to keeping your personal details up to date, and we encourage you to inform us about any changes needed to ensure your details are accurate.

Who might we share your personal information with?
Normally, only CHCHL staff will be able to see and process your personal information. However, there will be occasions when we will need to share personal information with third parties for the purposes as outlined or where we are legally required to do so.

We also share information:

  • to allow us to tailor our services to you
  • to help us communicate with you (e.g. via email campaigns)

CHCHL will never sell personal information to a third party.

International transfers of personal data
Our website is hosted within the UK. Our other systems are generally located on our premises, or elsewhere within Europe, but some services used for email campaigns, responding to enquiries regarding our care homes and completing online surveys are located outside of Europe.

Where data is transferred outside Europe, we will make sure that transfers will only be made to countries in which the European Commission has made an ‘adequacy decision’, or where appropriate safeguards are in place.

How long do we keep information?
We have a retention schedule, which sets out how long we keep different types of information for. We follow legal requirements and best practice.

Please contact us if you’d like a copy of the schedule.

Your rights under GDPR
Access to personal information

Under the GDPR, you have the right to ask us what personal information we hold about you, and to request a copy of it. This is known as a ‘subject access request’ (SAR).

We have a Subject Access Request form which provides further information to help you submit your request. We will also request photo identification. To make a subject access request, please complete the online form. Alternatively you can email us at management@canwickhouse.com, or let us know by contacting customer services at 01522 522275.

We will respond to your request with all the information we’re legally required to provide within 30 days.

If you need to correct any mistakes contained in the information we hold about you, you can let us know by contacting customer services at 01522 522275.

Erasure (‘right to be forgotten’)
You have the right to ask us to delete personal information we hold about you.

Restriction on processing
You have the right to require us to stop processing your personal information. When processing is restricted, we are allowed to store the information, but not do anything with it.

Objection to processing
You have the right to object to processing where we say it is in our legitimate business interests.

Withdrawal of consent
If the basis on which we are using your personal information is your consent we will seek your consent to contact you for non-essential services.

How to contact us
If you want to find out more about this, you can email the Group Data Protection Officer at management@canwickhouse.com, or write to Data Protection Officer, Canwick House Care Home Hall Drive Canwick LN4 2RG. Alternatively, you can find here other ways to contact us.

CHCHL aims to meet the highest standards when collecting and using personal information. You can raise a complaint with us if you think that our collection or use of information was unfair, misleading, inaccurate or inappropriate.

If you are still not happy with our response, you have the right to appeal directly to the regulator – the Information Commissioners’ Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Telephone: 0303 123 1113.

Cookie Poilcy

We collect information from all our visitors to the CHCHL Website through the use of cookies. Cookies automatically record website usage and information such as the time, date, IP address, HTTP status and bytes sent and received. We use this information to improve our online service and to make changes to the layout and information on the CHCHL Website based on the way visitors move around it.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

What happens when you link to another site?

The CHCHL Website contains links to other websites which are outside of our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours. We do not accept any responsibility or liability for these policies. Please check these policies before submitting any personal information to these websites.

If you have any requests concerning your personal information or any queries with regard to these practices please contact us.

We would love to hear from you

Please fill in the form to send a message.

We shall respond at our earliest convenience.

We look forward to hearing from you.

We’ll use your information to contact you about your enquiry.

We understand you don’t have to give your personal details to anyone so we take our responsibility to hold your data incredibly seriously. For further details on we how collect, use and protect your private data, please see our privacy policy.

Important Information

Throughout the Coronavirus pandemic, it is important that we protect all our Residents and staff.

Our Home continues to welcome prospective long term residents

We risk assess each visit and do our utmost to make visits happen as well as facilitating communications including telephone calls, video calling, emails, letters, window visits and so on.

Throughout the Coronavirus pandemic, it is important that we protect all our Residents and staff.

Typical symptoms of Coronavirus include a high temperature, a new, continuous cough and a loss or change to sense of smell or taste. These symptoms may progress more in people with weakened immune systems, older people and those with long-term serious health conditions.

With this in mind, we wanted to let you know the steps we are taking in order to minimise the chances of the virus spreading within our Home.

In addition to our high standards of infection control already in place, Canwick House has successfully launched an initiative called “Healthy and Happy”, bringing a new and continued focus on cleaning and sanitisation in direct response to the Covid-19 pandemic.

Focusing our efforts on infection control is paramount and we have staff allocated to cleaning within the home including frequent sanitising of all surfaces as well as regular deep cleans. This is monitored with routine audits carried out by the management team.

Our Home provides environment to implement natural ventilation into daily life, with lots of large social areas to enjoy as well as spacious bedrooms with en-suite facilities to allow plenty of personal space for each Resident.


COVID Safe Pods

How fortunate were we at Canwick to secure funding to commission  the build and installation of our safe space. Our Covid safe pod allows for visiting in a totally safe  environment. This is bookable in advance as strict infection control measures are in place.

A floor to ceiling dividing screen with intercom in our brand new pod, overlooking the garden and the Home means you get privacy and time with your loved one, in our cosy space.

You will liaise with the home directly to book an appointment. Visitor code and policy is made accessible for all visitors to follow.

Canwick House Gallery

Award winning harpist, Elfair Grug was invited to play for our Residents in 2019 and so kindly returns regularly, providing celestial sounds of the harp through the Garden. Elfair especially recorded Ave-Maria, Schubert on request just for our Residents.

We look forward to holding an event with all our family and friends invited to enjoy this very special sound.


Visit Us

We encourage you to book in a visit with us, following Government Covid-19 guidance, we will facilitate your visit to be completely safe and compliant.

We are a warm Home with compassionate, professional Staff who look forward to welcoming you to Canwick House.